Reference

What You Need to Know Before You Start

Your access to cricksapp and any activity on the platform depends on whether it is permitted under your local law and whether your region is eligible.

Jurisdiction-dependent accessAccount eligibility rulesBangladesh-specific conditionsUser rights and responsibilitiesPolicy contact channels

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Eligibility, Jurisdiction and Account Conditions

cricksapp Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

cricksapp operates subject to the laws of the regions where it is accessible. Whether you can hold an account, deposit funds, or withdraw winnings depends entirely on the laws of your location at the time of use. We do not make legal determinations on your behalf

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— that responsibility rests with you. If online betting or gaming is restricted or prohibited in your area, you must not attempt to access the platform. Account holders must be of the legal age required in their jurisdiction. We verify account details during registration and at
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key transaction points. When you deposit via bKash, Nagad, or Rocket, the wallet name must match the account name on file. Any mismatch can result in the transaction being held for manual review. The same applies to Rocket transfers and Bank Transfer withdrawals — identity consistency
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across your wallet and account is a hard requirement, not a formality. We reserve the right to suspend or close accounts where we identify misuse, incomplete verification, or activity that conflicts with our terms. If your account is flagged, our support team will contact you through
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the registered email or the mobile number linked to your bKash or Nagad wallet. Disputes relating to account status should be raised within 30 days of the relevant transaction or action.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT OUR TEAM

Raise a Legal or Account Query

If you have a question about your account status, eligibility, or a specific transaction — whether that involves a bKash deposit, a Nagad withdrawal hold, or a Rocket payment query — our support team handles these through the channels below. Keep your account ID and the wallet number used ready when you reach out; it speeds up the review.

Live Chat Reach the support team directly through the chat widget inside your account. Have your registered mobile number and last transaction reference ready for faster handling.

Email Support Send legal or account queries to our support address. Include your account ID and the wallet type involved — bKash, Nagad or Rocket — so the right team picks it up.

Account Help Centre The Help Centre inside your account dashboard covers common eligibility questions, verification steps, and what to do if a Rocket or Nagad payment is under review.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

We collect only what is needed to run your account and process transactions. That means your registered name, mobile number, and the wallet details you use for bKash, Nagad, or Rocket payments. Data is held for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold by contacting support through your account dashboard.

Cookie Use

Cookies keep your session active across devices so your account state carries over between your phone and browser. You can clear cookies in device settings, but this will log you out.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We do not store wallet PINs — your bKash or Nagad PIN never passes through our system.

Data Retention

Transaction records linked to your bKash, Nagad, or Rocket activity are retained for the period required under applicable law. Closed accounts are archived, not deleted immediately.

Right to Request Changes

You can request correction of inaccurate account data at any time. Raise the request via live chat or email, and verification of your identity will be required before any change is made.

Common Questions About Terms and Eligibility

These are the questions we hear most often about account eligibility, jurisdiction rules, data handling, and how to raise a formal request. If your situation is not covered here, contact support directly through your account dashboard.

No. Access depends on local law and eligible regions. If betting or gaming is restricted where you are, you must not use the platform. We do not override your local legal position.

Identity consistency across your wallet and account is required for payment processing and verification. A mismatch puts the transaction into manual review, which delays the outcome.

Raise the request through live chat or email support. Include your account ID and the mobile number linked to your bKash or Nagad wallet. Identity verification is required before any data is shared.

Our team contacts you via registered email or the mobile number on file. Disputes must be raised within 30 days of the suspension notice. Unresolved accounts are archived after the required legal retention period.

No. Your wallet PIN is entered inside your bKash, Nagad, or Rocket app and never passes through our system. We only receive a transaction confirmation after your wallet authorises the transfer.

Records linked to your Rocket, Nagad, or bKash activity are kept for the period required by applicable law. After account closure, data is archived and eventually deleted on the applicable schedule.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy AccountRegister Appcricksapp App

What You Need to Know Before You Start

Raise a Legal or Account Query

Data, Cookies, Security and Your Rights

Common Questions About Terms and Eligibility

01 Can I use cricksapp if online betting is restricted in my area?

02 Why does my bKash or Nagad wallet name need to match my account name?

03 How do I request a copy of the data cricksapp holds about me?

04 What happens to my account if it is suspended?

05 Does cricksapp store my bKash or Nagad PIN?

06 How long does cricksapp keep my transaction records?

Legal

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