Reference

How cricksapp Handles Your Privacy

Your account data — from your mobile number to your bKash or Nagad wallet details — is handled under a clear set of rules we've written specifically for Bangladesh.

Data Collection PolicyWallet PrivacyAccount SecurityYour Access Rights
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cricksapp How cricksapp Handles Your Privacy
PRIVACY HELP PATHS

Get Help With Privacy and Account Data

Team online

Data Request Support

If you want to see what data we hold on your account — wallet records, session logs, deposit history — contact our Bangladesh support team directly through the in-app chat.

Wallet Verification Queries

Questions about why your bKash or Nagad number was collected during verification? Our account team can walk you through each step of the KYC process and what gets stored.

Account Deletion Requests

You can request full account and data removal at any time. Submit your request via support chat with your registered mobile number and we'll process it under our deletion policy.

HOW WE PROTECT YOU

Privacy Practices We Follow at cricksapp

Encrypted Data Storage

All personal data — including your Rocket or bKash wallet identifiers — is stored using SSL encryption. No payment credential is held in plain text anywhere on our systems.

Minimal Data Collection

We collect only what is necessary for account access, wallet verification and fraud prevention. We do not collect demographic or browsing data outside the platform session.

No Third-Party Data Sales

Your account profile, wallet details and transaction history are never sold or shared with advertisers. Data sharing is limited to payment processors like Nagad and Rocket for transaction clearing.

Right to Access and Correct

You have the right to view, correct or remove the data tied to your account at any time. Requests are handled through our support channel; response times depend on verification steps.

cricksapp What Our Privacy Policy Actually Covers

What Our Privacy Policy Actually Covers

When you open an account, we collect only what we need — your mobile number, payment wallet identifiers like bKash or Rocket, and your device session data. We do not sell your details to third parties. Transaction records from Nagad or bKash deposits are stored securely and used solely for account verification and withdrawal processing. Your browsing behaviour inside the platform is

recorded only for session continuity across devices. We keep your data for as long as your account is active, and you can request deletion by contacting support directly. Eligibility and data-handling rules vary by local law and your eligible region.

Key Privacy Terms You Should Know

What is personal data in the context of my account?

Personal data means any information that identifies you — your mobile number, registered wallet like bKash or Nagad, device ID, and transaction history linked to your account.

What does KYC mean and why does it involve my data?

KYC stands for Know Your Customer. It is a verification step where we confirm your identity using your mobile number and wallet details before processing withdrawals or large deposits.

What is a data controller?

A data controller is the entity that decides how and why your personal data is collected and used. For your cricksapp account, the platform acts as the data controller under applicable local law.

What does data retention mean?

Data retention refers to how long we keep your account records — including wallet IDs and transaction logs — after your last session. Retention periods depend on legal requirements and your account status.

What is a privacy consent record?

When you accept our privacy terms during account setup, that acceptance is logged as a consent record. It confirms you agreed to our data practices at the time of registration.

What is session data?

Session data is information collected while you are logged into your account — pages visited, device type, and login timestamps. It is used for security monitoring and device continuity only.

What You Asked About Privacy at cricksapp

These are the questions we hear most often about how your data is managed. If your question is not covered here, reach out to support via in-app chat with your registered mobile number.

Your bKash or Nagad wallet details are shared only with the relevant payment processor to complete your transaction. We do not pass those details to marketers, analytics companies, or any unrelated third party.

Yes. Contact our support team through the in-app chat and submit a data access request with your registered mobile number. We will respond after completing the necessary account verification steps.

Your mobile number is stored in encrypted form and is used only for account login, OTP verification, and wallet linkage. It is not visible to other accounts and is not shared with advertisers.

When you request account deletion, we remove your active profile data. Some transaction and identity records may be retained for a period required by applicable law in your eligible region before full deletion.

Access to our platform and the specific data rules that apply depend on your local law and eligible region. We recommend checking your local legal position before opening or continuing to use your account.

You can request a correction to your registered name, mobile number or wallet ID by contacting support. Changes to payment wallet details like Rocket or bKash require an additional verification step for security.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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