Reference

Terms That Govern Your cricksapp Account

These terms set out the rules between you and cricksapp — what you agree to when you open an account, make a deposit via bKash, Nagad, or Rocket, and use any feature on the platform.

Account eligibility by regionbKash, Nagad, Rocket wallet rulesWithdrawal and deposit conditionsAccount suspension termsDispute resolution process
cricksapp Terms That Govern Your cricksapp Account
REACH US DIRECTLY

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about a transaction — whether that's a bKash deposit that didn't credit or a Nagad withdrawal held for verification — our support team is the right place to start. Raise the issue through the channel that suits your situation and we will respond with the relevant terms reference.

Team online

Live Chat

Start a live chat session from your account dashboard. Describe your terms-related issue and quote your transaction ID for faster handling.

Email Support

Send a detailed message to our support address. Include your account ID, the specific clause you are querying, and any wallet reference number.

Account Help Page

Visit the Help section inside your account for a written breakdown of common terms queries, including wallet transaction conditions and account suspension steps.

HOW WE HANDLE ACCOUNTS

What We Commit to Under These Terms

Our obligations under these terms are not one-sided. We hold ourselves to specific standards around how account data is stored, how wallet transactions are recorded, and how disputes are handled. Here is what that looks like in practice for your account.

Transaction Records

Every bKash, Nagad, and Rocket transaction on your account is logged with a timestamp and reference. You can request a copy through the account history page at any time.

Account Security

Your account is protected at login with OTP verification sent to your registered mobile number. We do not share your account credentials or wallet details with third parties.

Data Retention

We retain account and transaction data for the period required under our operating conditions. If you close your account, data is held for the minimum period before deletion.

Terms Change Notice

When we update these terms, a notice appears at login before you continue. You will not be bound by a revised clause you have not had the opportunity to review.

Common Questions About cricksapp Terms

These are the questions we hear most often from account holders about how the terms work day to day — particularly around wallet transactions, account access, and what happens when a dispute comes up.

Yes. All wallet transactions — bKash, Nagad, and Rocket — are covered by these terms. The payment conditions in your dashboard reflect the same rules outlined here.

We notify you at your next login when terms are updated. Continuing to use your account after that notice means you accept the change. You can contact support if you want clarification before proceeding.

Balances linked to an open investigation are held in place during the review. Once the case is resolved, the outcome determines whether funds are released or withheld under the applicable clause.

Contact support via live chat or email with your transaction reference and the Rocket number used. Our team will match the record against the wallet log and respond with the relevant terms clause.

Eligibility depends on your local law and the regions we currently serve. If your jurisdiction restricts access to this type of platform, these terms do not override that restriction — local law takes precedence.

We retain account records and wallet transaction logs for the period required under our operating conditions. If you close your account, you can request confirmation of when your data will be removed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.